Raphaël Lustin

Web enthusiast

Experience

Full-stack developer Captain Train

Paris, France — September 2015 to March 2017 (1 year and 6 months)

Captain Train offers an efficient platform for buying train tickets. Just train tickets. No air travel. No car rental. No booking fees.

My job was to allow the customer support team in to deliver a great experience, mainly ensuring that they could answer customer quickly and accurately using great tools. It was a full-stack position, improving the overall experience, eliminating customer issues at the source and thus reducing the contact rate.

Missions

  • Designing and improving workflows and internal tools in use by the customer support team (back-office, ticket managment system, agent tools…);
  • Fixing any full-stack issue on the product, that were leading to too much contacts for the customer service team, and when other teams may not be available;
  • Providing data and analysis about our customer experience, customer service, and accounting reconciliation with train carriers.

Operations Director U Pro, Hopscotch Global PR Group

Paris, France — February 2012 to September 2015 (3 years and 8 months)

Consulting and technical agency about innovative communications solutions for large corporations and institutions.

Clients: AXA, BFM, Citroën, Coca Cola Entreprise, Conseil Economique Social et Environnemental, Dior, GDF Suez, Marcel, MEDEF, Nissan, Peugeot, Renault, Sanofi, Société Générale, Unibail Rodamco, Women’s Forum.

Missions

  • Production team’s human resources management, coordination and animation (9 people, including 1 project manager and 8 developers)
  • Development good practices definition and implementation: coding standard, unit and functional tests, code reviews, continuous integration
  • Servers administration (20 physical servers and several CDNs)
  • Customers relations (quality, budgeting, deadlines)
  • Negotiation and representation of the company with technical partners
  • Products’ performance and profitability reviews. Recommendation of new products

Achievements

  • Netexplo Academy: development of a digital literacy program. Deployment to 900,000 employees in 20 large companies.
  • Rainbow: U Pro’s global management tool, handling commercial prospection, projects, management control, invoices, and R&D’s schedule.
  • Castor: All-in-one live and on-demand webcasting tool for corporate environnements.
  • The Places: knownledge management tool about events’ venue hunting for Hopscotch Global PR Group.

Data analysis for clinical market research Icade Sétrhi-Sétaé

Lyon, France — 2011 (5 months)

Realisation of a state-of-the-market research of France’s private clinics, from public and private data, linking construction, real estate and medical performance. Research of indicators allowing prediction of change in health sector. Creation of a legal and judiciary monitoring tool.

Industrial project manager INSA Département Génie Industriel

Lyon, France — 2010-2011 (10 months)

Management of a 9-person team to create a serious game about logistics. Client: Master Spécialisé Génie Industriel at INSA de Lyon.

Founder and CTO Comics Europe

Paris and Lyon, France — 2009-2010 (15 months)

Comic books and by-products e-commerce company.

Technical skills

Languages

Ruby, Rust, PHP, HTML5, CSS3/LESS, Javascript (Node.js and browser), Python, SQL, LaTeX, Shell

Frameworks and softwares

Ruby on Rails, Ember.js, Symfony2, Twig, Twitter Bootstrap, Bower, Grunt, Elasticsearch, Git, Nginx, HAProxy, Photoshop

Education

INSA de Lyon, French top-tier school
Industrial engineering department — Graduated of Master of Engineering Degree in 2012, including one term at Royal Institute of Technology (KTH), Stockholm, Sweden

French Baccalauréat with honours Lycée Carnot, Paris — June 2007

Interests

Music

16 years of French bassoon, including 9 years in Paris conservatoires. Section Musique-Etudes of INSA. Bassoonist at the Harmonie, trombonist at the Band’As (brass band) and with the INSA big band. Composition of electronic music.

Computing

Interest in Linux and free software, particularly around security and privacy (TLS, GnuPG, TOR, OTR), Mozilla contributor.

Photography

Analog and digital photography. Development and analog printing. Digital retouch. Medium-format photography.

Cooking

From France and elsewhere, for two and for forty.