Paris, France — September 2015 to March 2017 (1 year and 6 months)
Captain Train offers an efficient platform for buying train tickets. Just train tickets. No air travel. No car rental. No booking fees.
My job was to allow the customer support team in to deliver a great experience, mainly ensuring that they could answer customer quickly and accurately using great tools. It was a full-stack position, improving the overall experience, eliminating customer issues at the source and thus reducing the contact rate.
Paris, France — February 2012 to September 2015 (3 years and 8 months)
Consulting and technical agency about innovative communications solutions for large corporations and institutions.
Clients: AXA, BFM, Citroën, Coca Cola Entreprise, Conseil Economique Social et Environnemental, Dior, GDF Suez, Marcel, MEDEF, Nissan, Peugeot, Renault, Sanofi, Société Générale, Unibail Rodamco, Women’s Forum.
Lyon, France — 2011 (5 months)
Realisation of a state-of-the-market research of France’s private clinics, from public and private data, linking construction, real estate and medical performance. Research of indicators allowing prediction of change in health sector. Creation of a legal and judiciary monitoring tool.
Lyon, France — 2010-2011 (10 months)
Management of a 9-person team to create a serious game about logistics. Client: Master Spécialisé Génie Industriel at INSA de Lyon.
Paris and Lyon, France — 2009-2010 (15 months)
Comic books and by-products e-commerce company.
Ruby on Rails, Ember.js, Symfony2, Twig, Twitter Bootstrap, Bower, Grunt, Elasticsearch, Git, Nginx, HAProxy, Photoshop
16 years of French bassoon, including 9 years in Paris conservatoires. Section Musique-Etudes of INSA. Bassoonist at the Harmonie, trombonist at the Band’As (brass band) and with the INSA big band. Composition of electronic music.
Interest in Linux and free software, particularly around security and privacy (TLS, GnuPG, TOR, OTR), Mozilla contributor.
Analog and digital photography. Development and analog printing. Digital retouch. Medium-format photography.
From France and elsewhere, for two and for forty.